Question 1

Are you insured?

Accepted Answer

Yes, Clean Place Co. is licensed and insured!  On the rare occurrence an accident happens in your home or business there is no need to worry on your end!  Our professional crew members move thoughtfully and service with pride!

Question 2

How soon can I get my space cleaned?

Accepted Answer

It is suggested to book early as our schedule fills quickly!  We are happy to PRE-BOOK your next service to ensure a spot on our highly sought schedule and always do our best to accommodate clients!
For a small fee, we may make exceptions for dates/times outside normal business hours if crew is available.  We close during major holidays and take a mid-summer, back to school, and Christmas break so our amazing crew can enjoy time with family and take some much deserved time to relax and reset!
**PLEASE NOTE, our RESIDENTIAL MAINTENANCE schedule is currently full.  Please continue to check back for new openings or email us to be put on cancellation list!  Deep clean & commercial  schedule remains open!

Question 3

Do I need to be home during service?

Accepted Answer

Our crew does prefer an empty home during service to ensure an efficient, distraction free clean.  However, it comes down to what is most comfortable for you and works with your schedule.  Clients provide a key copy, leave a spare, or keyless entry code for access to homes.  Your privacy and security are always of the utmost importance to our crew.

Question 4

Can pets be home for service?

Accepted Answer

CPCO team members are animal lovers and understand the comfort and safety of your pets during our services is a priority.   To enhance the safety of our furry friends and cleaners along with distraction free clean, we kindly request all fur babies be in another space during service.  Some clients do choose to let their pets roam freely while we work, however, most clients prefer to have a safe, designated space or book doggy daycare if behavior with guests and/or noises are a potential concern.

Question 5

Will the same crew be cleaning my home each visit?

Accepted Answer

We do our best to send the same staff for each service.  Occasionally, we may need to send different crew members to allow time off or fill in for various reasons.  Our owner and head cleaning tech occasionally attend and help provide services for "house check-ins" at no additional cost to clients.

Question 6

Do I need to provide anything?

Accepted Answer

Clean Place Co. provides all products and equipment so you don't have to worry about a thing!  Our trained staff will bring appropriate items equipped for use on specific home surfaces and materials.  Please make us aware of green cleaning preferences (available for additional charge), household scent sensitivities or allergies.

Question 7

Do you tidy up and organize?

Accepted Answer

When spaces are tidied prior, our crew is able to spend more time giving that old scrub and shine vs using allotted time to pick up or have to go around items instead of actually cleaning them. We offer a light tidy of spaces during maintenance and deep clean services. De-cluttering and organization is an additional service that we are happy to help with!  Please inquire if interested.

Question 8

Do you change bedding?

Accepted Answer

Yes!  Linen changes are included in deep cleaning services and may be added to regular maintenance service at $5 per bed.  Please have bedding stripped prior with fresh linens readily available. If beds are not stripped, they will simply be re-made.

Question 9

Do you clean dishes?

Accepted Answer

We're happy to take care of a few stragglers (coffee mugs, water glass, etc.).  More than a "few" items will be considered a sink full and be either hand cleaned/dried or loaded into the dishwasher at additional cost of $8 per sink full.  Should you wish to forgo the added service fee, the dishes and covered part of sink will remain untouched by our crew.

Question 10

What if I need to cancel?

Accepted Answer

We understand that life happens and do our best to be accommodating and flexible for our valued clients.
Our crew and business reserve our time to provide services, relying on our schedules being filled to earn our living-last minute and/or repeated cancellations affect our ability to fill schedule openings.  Thank you for understanding and supporting this hardworking crew!
If you or your family are ill, we kindly ask that you contact us ASAP to reschedule your service or cancel booking so our crew remains healthy for their families and other clients.

*Standard Bookings cancelled within 48 hours are subject to full service charge.  $20  fee applied for rescheduling.
*Deep Clean bookings require a $150 non-refundable deposit to hold date. Should service be cancelled for any reason, with no future date rescheduled, the deposit will be forfeited. $50 fee applied for rescheduling.
We do our best to reschedule in a timely manner to keep as close to normal routine as possible.  Rescheduling will NOT change your next regularly scheduled service or prices.

*In the instance of a lock out, impassable access, forgotten appointment, etc. A 15 minute grace period is allowed to gain access from client or approved personnel.  Following grace period and approval from management, our staff may wait up to 30 minutes for access at an additional fee of $75.    Access not granted after permitted grace period will result in full service charge for standard services- 30% of total deep clean service will be added to rescheduled deep clean.

Vacationing and/or extended travel clients may request to alter frequency of services, but full cancellations or laying off crew for extended periods are not permitted in order to stay on our routine maintenance schedule with standard cleaning pricing.  Standard Services are scheduled weekly, bi-weekly (every 2 weeks) & monthly (every 4 weeks) only.  Anything other than previously listed is considered a one-time or "deep" clean and will be required in order to obtain maintenance status again.
If you haven't had time to "tidy or pick up" prior, that's okay! We are happy to help you straighten up for a small additional fee and navigate cluttered areas. Please reach out to us so we can be prepared for the added task.

Question 11

What does it cost?

Accepted Answer

We realize the cleaning industry is a saturated market with many types of cleaners and companies to chose from!  Price points and service offerings differ vastly and it can be overwhelming to know which direction to go.  One cleaner's "deep clean" may be another's "basic clean".  Some are just starting to build cliental or may be unlicensed and uninsured, therefore  potentially offering cheaper rates, while others may have more experience, higher-quality standards, products, and equipment along with added overhead, which often reflects a higher price point.   Ultimately, it's what aligns with your standards, budget and lifestyle.  We encourage you to shop around for multiple rates and inclusions to find YOUR fit!
CPCO provides competitive wages for our area and industry and treat our employees with respect and appreciation. We are professional cleaners and operate under such standards.  Our services differ from many "house keepers", "maids", and "solo-cleaners"- we work in pairs and groups to provide a superior detailed clean.  For Clean Place Co, this isn't just a side hustle, it's our earned living.  Our staff is trained, uniformed, detail-oriented, trustworthy and take pride in our positions!  We love what we do and it shows!

Question 12

How do I pay?

Accepted Answer

Business Venmo, Credit Card and Cash payments are accepted.  A credit card on file is required to hold bookings and in the case of cancellations, lock-outs, rescheduling fees and/or add-ons. We apologize, personal checks are no longer an accepted form of payment.  All services (excluding recurring standard clean) require a non-refundable $150 deposit, deducted from final invoice at conclusion of services.

Further inquiries?

Frequently asked questions

Are you insured?

How soon can I get my space cleaned?

Do I need to be home during service?

Can pets be home for service?

Will the same crew be cleaning my home each visit?

Do I need to provide anything?

Do you tidy up and organize?

Do you change bedding?

Do you clean dishes?

What if I need to cancel?

What does it cost?

How do I pay?

Frequently asked questions

Are you insured?

How soon can I get my space cleaned?

Do I need to be home during service?

Can pets be home for service?

Will the same crew be cleaning my home each visit?

Do I need to provide anything?

Do you tidy up and organize?

Do you change bedding?

Do you clean dishes?

What if I need to cancel?

What does it cost?

How do I pay?

Frequently asked questions

Are you insured?

How soon can I get my space cleaned?

Do I need to be home during service?

Can pets be home for service?

Will the same crew be cleaning my home each visit?

Do I need to provide anything?

Do you tidy up and organize?

Do you change bedding?

Do you clean dishes?

What if I need to cancel?

What does it cost?

How do I pay?